Track a package

Enter the order number and email address, or the tracking number, on our live tracking page to see exactly where the package is.

Track My Order

Where is my order?

Once an order ships, we send a confirmation email with the tracking number. If it has been more than 2 business days since the order was placed and no shipping email has arrived, check the spam or promotions folder first. Tracking details can take up to 24 hours to update after a label is created.

Need a hand?

If tracking has not moved in several days, the package shows delivered but has not arrived, or the order details cannot be found, send us a message and we will sort it out.

Email info@castmoor.com or call (919) 551-2997. Please include the order number so we can find it quickly.