Shipping policy

Last Updated: September 6, 2026

Thank you for shopping with Castmoor. This policy explains how and when we ship your order.

Shipping Regions

We currently ship to addresses within the United States only, including all 50 states. We do not ship to PO boxes, APO, or FPO addresses at this time.

Shipping Cost

Shipping is free on every order delivered within the United States. There is no minimum order amount.

Order Processing (Handling) Time

Orders are processed within 1 to 2 business days (Monday through Friday, excluding U.S. holidays). Orders placed after 5 PM EST, on weekends, or on holidays begin processing the next business day.

Transit Time

Once shipped, orders typically arrive within 6 to 8 business days.

Total Estimated Delivery Time

7 to 10 business days from the date you place your order. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or incorrect shipping information.

Carriers

We ship with trusted carriers such as USPS, UPS, and FedEx. The carrier used depends on the item and destination.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to update after the label is created. You can also visit our Track Your Order page at castmoor.com/pages/track-your-order.

Multiple Items

If your order contains more than one item, products may ship separately and arrive on different days. You will receive tracking for each shipment.

Incorrect Address

Please double check your shipping address at checkout. If you notice an error, contact us within 24 hours at info@castmoor.com. Once an order has shipped we cannot change the address, and Castmoor is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, contact us at info@castmoor.com with your order number. We will work with the carrier to locate it. If a package is confirmed lost, we will send a replacement or issue a full refund.

Damaged on Arrival

If your item arrives damaged, email us within 30 days with your order number and photos of the damage. We will replace it at no cost to you.

Contact Us

Store Address: 1050 Flynn McPherson Rd, Cameron North Carolina 28326, United States
Store Email: info@castmoor.com
Store Phone Number: +19195512997
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.