Legal Notice

Last Updated: September 3, 2026

Welcome to Castmoor. This Legal Notice explains important information about Castmoor, our online store, and how orders placed through our website are fulfilled.

1. About Castmoor

Store Address: 1050 Flynn McPherson Rd, Cameron North Carolina 28326, United States
Store Email: info@castmoor.com
Store Phone Number: +19195512997
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.

Castmoor may work with independent manufacturers, suppliers, warehouses, and third-party fulfillment partners to source, process, package, and ship products purchased through our website.

2. Third-Party Fulfillment

Some Castmoor products may be shipped directly to customers from a third-party supplier or fulfillment center rather than from a Castmoor-owned facility.

As a result, the shipping origin, packaging, carrier, and delivery time may vary depending on the product and destination.

Where applicable, products may be fulfilled and shipped from locations outside the customer's country.

We aim to provide accurate shipping and delivery information on our website before you complete your purchase.

3. Shipping and Delivery

Estimated processing and delivery times are displayed on our website and/or provided during checkout where applicable.

Delivery estimates are estimates only and can be affected by factors including:

• Supplier processing times
• Carrier delays
• Customs processing
• Weather
• Holidays
• Transportation disruptions
• Incorrect or incomplete shipping information

Castmoor does not guarantee a specific delivery date unless expressly stated otherwise.

We will make reasonable efforts to keep customers informed about significant shipping delays affecting their orders.

For U.S. orders, Castmoor will not advertise a shipping timeframe unless we have a reasonable basis to believe the order can be shipped within that timeframe. If we cannot ship an order within the applicable promised timeframe, we will provide the customer with the options required by applicable law, which may include cancellation and a prompt refund.

4. International Orders, Customs, and Import Fees

Customers purchasing products for delivery outside the country from which the product ships may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, where applicable.

Any applicable charges may be collected by customs authorities or the shipping carrier and may not be included in the product price or shipping charge shown at checkout.

Customers are responsible for complying with the import laws and regulations applicable to their destination.

Where required, Castmoor will communicate applicable information about potential import or customs charges before purchase.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, prices, and availability are accurate.

Because some products are supplied by third-party manufacturers, there may be minor differences in packaging, labeling, color, appearance, or specifications from the images or descriptions displayed on our website.

Product images may also appear differently depending on your device or screen settings.

Nothing in this section limits any rights or remedies provided to customers under applicable consumer protection laws.

6. Pricing and Orders

All prices displayed on our website are in USD, unless otherwise stated.

Castmoor reserves the right to correct pricing, product description, availability, or other errors on the website.

We may cancel or refuse an order when permitted by law, including where there is a pricing error, suspected fraudulent activity, a supplier or inventory issue, or circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been collected, we will issue an applicable refund.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Because products may be fulfilled by third-party suppliers, return instructions and return addresses may vary depending on the product.

Customers should not send merchandise to a return address obtained from the shipping label or package unless Castmoor has specifically authorized that return.

Please contact Castmoor before sending any return.

8. Intellectual Property

The Castmoor name, logo, website design, written content, graphics, photographs, and other original materials appearing on this website are owned by or licensed to Castmoor, unless otherwise stated.

You may not reproduce, copy, modify, distribute, republish, or commercially exploit Castmoor's original content without prior written permission, except where permitted by law.

Product names, trademarks, logos, and other intellectual property belonging to third parties remain the property of their respective owners.

9. Third-Party Services and Websites

Castmoor may use third-party services for payment processing, fulfillment, shipping, analytics, advertising, customer support, and other business functions.

We may also provide links to third-party websites.

Castmoor does not control and is not responsible for the content, security, availability, or policies of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those providers.

10. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or infringe upon the rights of Castmoor or others.

You may not use our website to engage in fraudulent, abusive, deceptive, unlawful, or unauthorized activity.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Castmoor and its owners, employees, affiliates, contractors, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of the website or products purchased through the website.

Nothing in this Legal Notice excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how Castmoor collects, uses, stores, and discloses personal information.

13. Changes to This Legal Notice

Castmoor may update this Legal Notice from time to time.

Any changes will be posted on this page and reflected by updating the "Last Updated" date.

14. Contact Us

Store Address: 1050 Flynn McPherson Rd, Cameron North Carolina 28326, United States
Store Email: info@castmoor.com
Store Phone Number: +19195512997
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.