Refund policy

Last Updated: September 3, 2026

At Castmoor, we want you to be satisfied with your purchase. If your order does not meet your expectations, we provide a straightforward return and refund process designed to make things as easy as possible.

Order Cancellations

You may request cancellation of your order within 24 hours after placing it by contacting us at info@castmoor.com. Please provide your order number when contacting our support team.

After the 24-hour period has passed, cancellation may no longer be possible because your order may have already entered processing with one of our suppliers or fulfillment partners. Once an order has been shipped, it cannot be cancelled.

If your order has already been dispatched, you may request a return once the package has been delivered, subject to the terms of this Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the product must be:

• Unused

• In its original condition

• Returned with its original packaging, tags, and included accessories

Our customer service team will provide instructions and assistance throughout the return process.

Restocking Fee: $0 — Castmoor does not charge a restocking fee for approved returns.

Return Policy Overview

• Return Window: 30 days from the date your order is delivered

• Condition: Products must be unused and returned in their original condition with packaging, tags, and accessories

• Easy Returns: Our support team will provide guidance throughout the return process

• Restocking Fee: None

Return Costs

Defective or Incorrect Products

There is no cost to the customer when the product:

• Is not the product that was ordered

• Arrives damaged due to shipping

• Has a manufacturing defect or other confirmed product defect

Customer Remorse (Change of Mind)

The customer is responsible for the actual cost of return shipping when:

• The incorrect item was ordered by the customer

• The item does not meet the customer's size or preference requirements

• The customer has changed their mind and no longer wants the product

Original shipping charges are non-refundable.

How to Return an Item

1. Contact Us
   Email info@castmoor.com with your order number and a brief explanation of why you would like to return the item.

2. Pack Your Item
   Securely package the product in its original packaging and include any applicable accessories, tags, and documentation.

3. Send It Back
   Ship the package according to the return instructions provided by Castmoor in your return authorization email. Use the carrier or shipping method specified or recommended by our support team.

Refund Process

• Inspection: After your return is received, the item will be reviewed to confirm that it meets the conditions outlined in this policy.

• Refund Timing: Once the return has been approved, your refund will be initiated to the original payment method. Please allow up to 7 business days for the refund to be processed, with additional time potentially required by your bank or payment provider.

Exchanges

We accept exchanges where applicable. If you would like to exchange an item for another size, color, or eligible product, please contact info@castmoor.com and our customer service team will provide the appropriate instructions.

Order Not Delivered

If your order does not arrive within the estimated delivery timeframe, please contact us at info@castmoor.com and include your order number. We will review the shipment status and work with the applicable carrier or fulfillment partner to investigate.

If the shipment is confirmed as lost, Castmoor will provide a full refund to the original payment method or a replacement at no additional cost, subject to applicable circumstances and availability.

Non-Returnable Items

For health, hygiene, safety, or other legitimate business reasons, certain products may not qualify for return. Any products subject to this restriction will be clearly identified as non-returnable on the applicable product page.

Changes to This Policy

Castmoor reserves the right to revise or update this Return & Refund Policy from time to time. Any revisions will be posted on this page together with an updated Last Updated date. We recommend reviewing this policy periodically to remain informed about our current return and refund terms.

Questions?

Visit our FAQs page or contact our customer service team for assistance with your order or return.

Contact Us

Store Address: 1050 Flynn McPherson Rd, Cameron North Carolina 28326, United States
Store Email: info@castmoor.com
Store Phone Number: +19195512997
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.