Frequently Asked Questions (FAQ)

Welcome to the Castmoor Frequently Asked Questions page.
We are here to make shopping as simple and convenient as possible. If a question is not answered below, please reach out to our customer support team.

Question 1: How long will it take to receive an order?

Answer:
Below are our current estimated delivery timeframes:

• Handling Time: 1 to 2 business days

• Transit Time: 6 to 8 business days

• Estimated Delivery Time: 7 to 10 business days

Please note that delivery times may vary depending on the delivery address, carrier conditions, and other factors.

For additional information, please review our Shipping Policy:
castmoor.com/policies/shipping-policy

Question 2: Is shipping free?

Answer:
Yes, free shipping is available on all orders delivered within the United States.

For complete shipping information, including delivery estimates, please visit our Shipping Policy:
castmoor.com/policies/shipping-policy

Question 3: Where is Castmoor located?

Answer:
Castmoor is a United States based online store offering a carefully selected range of cast iron and stainless steel cookware. We currently ship to customers located within the United States.

Question 4: What happens if a product arrives defective?

Answer:
If an item arrives defective or has a confirmed product issue, please contact us within 30 days of delivery. Eligible defective products can be replaced at no additional cost.

For complete information regarding defective, damaged, or incorrect items, please see our Refund Policy:
castmoor.com/policies/refund-policy

Question 5: Can an order be cancelled after it is placed?

Answer:
Yes. Orders may be cancelled within our 24 hour cancellation period.

Please contact our customer support team as soon as possible after placing the order. Once an order has entered processing or has been shipped, cancellation may no longer be available.

Question 6: What is the return policy?

Answer:
We offer a simple return process for eligible purchases. Products that meet our return requirements may be returned within 30 days of delivery.

For complete eligibility requirements and return instructions, please visit our Refund Policy:
castmoor.com/policies/refund-policy

Question 7: When is a refund issued after a return?

Answer:
After we receive and inspect the returned item, the refund is reviewed and processed if the return meets the applicable requirements.

Approved refunds are generally sent to the original payment method within 7 business days, although banks and payment providers may require additional processing time.

For additional details, please review our Refund Policy:
castmoor.com/policies/refund-policy

Question 8: What if an item has a defect?

Answer:
Items with a qualifying defect or product issue can be replaced or refunded within 30 days of delivery.

For more information about eligibility, exclusions, and available remedies, please refer to our Refund Policy:
castmoor.com/policies/refund-policy

Question 9: How can customer support be reached?

Answer:
Our customer support team is available through our Contact Us page or by email at:

info@castmoor.com

Please include the order number when contacting us about an existing order so we can assist more efficiently.

Question 10: Does Castmoor ship internationally?

Answer:
No. At this time, Castmoor ships exclusively to customers within the United States.

Question 11: Is there a physical store location?

Answer:
No. Castmoor operates as an online only store. Our online business model allows us to offer a broader product selection while maintaining competitive pricing.

Question 12: Are bulk orders available for businesses or organizations?

Answer:
Yes, we may accommodate bulk and larger volume orders for businesses, organizations, and other customers.

Please contact our customer support team with the products and quantities of interest so we can provide additional information regarding pricing and availability.

Question 13: What is the process for exchanging a product?

Answer:
Exchange requests are handled according to the requirements and procedures outlined in our Refund Policy.

Please review the policy for eligibility and then contact our support team for instructions:
castmoor.com/policies/refund-policy

Question 14: How can an order be tracked?

Answer:
After an order has shipped, a tracking number is sent by email and can be used to monitor its progress.

The tracking number can also be entered on our tracking page:
castmoor.com/apps/trackyourorder